Frequently Asked Questions

Isn't foot pain normal?
How long do assessments take?
rthotics covered by insurance? 
is a pedorthist different than a podiatrist? 
How long do I have to wait for custom orthotics? 
If I don't need custom orthotics, will you tell me? 
Do I always need a prescription to see you?

Isn't foot pain normal at my age?

  • If our feet or particular areas on the feet hurt too much or too often, these are symptoms.
  • Something is happening that shouldn't, often after many years of - literally - wear & tear.
  • Experiencing pain and being hurt are different, medically.
  • "Pain" is protective signaling, typically involving central nervous system (brain) & peripheral (body) neurons to let us know that something is hurting us and makes us move away from the source.
  • "Hurt" refers to injury from, for example, pathomechanics causing system-wide "wear & tear", specific tissue trauma like a torn ligament, a wound like a cut or an assault such as a stubbed toe or worse, pressure bruising, a burn, etc.
  • Thankfully, we usually feel foot pain if things are getting hurt from muscle strains, too much pressure or even a pebble in the shoe unless they have peripheral neuropathy from diabetes, for example.

How long do pedorthic assessments take?

  • Assessments at the Ashfield Orthotics clinic typically take ~50 minutes. 
  • Time depends on the complexity of issues presented & questions / info provided. 
  • With pressure wounds, significant underlying health issues, deformity, custom shoe assessments or recent injury, more time will be needed. 

Am I covered by insurance for custom orthotics? 

  • Insurance/benefits plans often provide coverage, usually $300 every two years. 
  • Plans may have discretionary spending. Partner's or parents plan may also apply.
  • Please see your plan. Podiatry & orthotics are often both covered, but separately. 

Is a pedorthist different than a podiatrist?

  • When it comes to biomechanical, lower extremity R.O.M. and gait assessment training and protocols, we're not very different at all! While a podiatrist is a doctor who can prescribe certain treatments and provide wound care, no podiatrists in Saskatchewan presently have their own labs to actually create your orthotics. They send the data & modelling off to out-of-province central fabrication facilities.
  • With our on-site lab, your insurance-eligible devices are ready in days, not weeks.
    Of course, that also means less cost passed on to you.
  • As qualified, certified health care professionals, our work (your orthotics) are covered.
    Pedorthist are usually the people making orthotics at off-site facilities for podiatrists. 

How long do I have to wait for custom orthotics?

  • Ashfield Orthotics has our own efficient on-site lab with new equipment and a wide range of medical-grade materials so you get exactly what you need, when you need it.
  • We don't sell shoes or do too much. We're ready when you are, in days, not weeks.
  • I only see a few people per day so I take my time being careful & still seem "fast." 

If I don't need custom orthotics, will you tell me?

  • Yes! At Ashfield Orthotics we want you to begin enjoying your feet the right way.
  • Since we are a clinic (not a store) we want the best for your feet, not our inventory. 
  • “Custom orthotics: like a set of prescription lenses for feet’™” Not everyone needs them.
  • If feet only need good "reading glasses", we have podiatrist-designed Powerstep inserts.  

Do I always need a prescription to see you?

  • Yes. And No... 
  • With a prescription - before or after your assessment - you can claim your custom orthotics on eligible insurance plan(s). This way, we also take taxes off if they are a prescribed medical device.
  • Without a prescription, you pay GST/PST. Non-prescribed devices are likely not claimable by insurance unless your plan is "gold-plated" &/or you've claimed orthotics under the same plan before with an original prescription on file.
  • Not everyone has the same benefits. Since additional pairs, within 2 years, cost less than originals, you still save.  

Do I need an appointment? Or can i just walk in?

  • Our online booking app is awesome, with booking buttons throughout the site. 
  • We have walk in hours on weekdays and extended hours on mornings / weekends / evenings.
  • Better to book your spot online since we only take a few bookings per day. 

Since Our software Closes Online bookings if we're 'full' that day, try a "walk-in."
However, since we also Provide off-site Mobile Clinics, we may not be available...